Tutorial 8 E-learning

Topic: Retail Workforce Skills Qualification (WSQ)

How does this help a person who is interested in a retailing career in Singapore?

Retail Workforce Skills Qualification (WSQ) helps individuals with basic work skills, training, and assessed employability through the Employability Skills System. They may specialize in different areas such as service excellence, employability skills system, community and social services industry.

With a WSQ certification, one can upgrade skills, can assess your skills against established work standards, have credentials for your existing skills that are recognized by other employers in Singapore and can plan your career path. Hence, with recognition from WSQ, it prepares individuals who are interested in a retailing career with excellent skills.

How does this help the retailer? 

As a retailer, your organization can reap benefits of Retail Workforce Skills Qualification (WSQ) by sending your staff for training and assessment under the WSQ. These benefits include:

1. Benchmark against best practices across the industry;
2. Guide job description development;
3. Improve performance management systems and training programmes;
4. Establish employee career paths;
5. Guide training needs analysis;
6. Facilitate recruitment of competent staff; and
7. Provide skills assessments.

The benefits will undeniable improve customer service provided for the retailer.

How does it help the retail industry?

WSQ provides the retail industry with skilled and well-assessed individuals that are crucial as customer service is one of the most important factor in the retail industry. Hence, WSQ assist the retail industry by preparing individuals who are interested and working in the industry.